Patient Information

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Appointments: Doctors at this practice run by appointment

Doctors at KPMC run by an appointment system. Patients can book an appointment with their GP by using our on-line booking service or by contacting the practice directly.

Walk-in patients may be seen but patients with appointments are given priority.

Failure to attend or cancel appointment within 6 hrs of scheduled time will result in a $ 35 – $ 50 fee being charged to the patient.

After Hours & Emergency

For Medical Emergencies Telephone: 000

For after hours medical attention, contact our medical locum service Doctor Doctor. t:  13 26 60

Other after hours services are available at Sunshine Hospital, 176 Furlong Rd, St Albans.  t:  03 8345 1333

Appointments

FREQUENTLY ASKED QUESTIONS

We welcome new patients to the practice. All New Patient appointments are 30 minutes.

We also require our new patients to complete a KPMC Patient Registration form. This can be done on-line and sent directly to the clinic or you can complete on the day of your appointment. If completing on the day of your appointment please arrive at least 20 minutes before your appointment time.

At  KPMC our standard appointment time  is 15 minutes. This will generally cover single issue, non-complex consultations ( eg:-  flu, repeat prescription, basic health issues).

For women’s health, more complex or multiple problems you should book a long consultation (30 minutes); this would also cover if you want an insurance medical, counselling for emotional difficulties, or a second opinion. Please bring all relevant letters and test results from other doctors.

All New patient appointments are 30 minutes.  Book an online appointment using the sidebar on this page.

Doctors at KPMC run by an appointment system. Patients can book an appointment with their GP by using our on-line booking service or by contacting the practice directly.

Walk-in patients may be seen but patients with appointments are given priority.

Appointment times are sometimes too short to deal with a complex list of problems. Often people get to the real problem worrying them only towards the end of an appointment. Your GP cannot stop caring for that patient just because time is up and so your doctor may run late. If it’s you with the major problem, your GP will also make extra time for you.

Our aim is to ensure you have an appropriate time allocated when you see your doctor. This is why when you are booking an appointment our receptionists may seem to ask a lot of questions.

You can help by giving our receptionist the details they may ask for and telling them if you have a number of problems to discuss with your doctor when booking your appointment. You can also help by being more direct with your doctor about things that concern you.

Our principal doctor will make home visits only if absolutely necessary for regular clinic patients who cannot attend the clinic.

Home visits (after hours) can also be arranged through our medical locum service Doctor Doctor  t: 13 26 60

Please advise our receptionist if your appointment relates to a Work Cover or TAC claim as some of our Doctors are unable to provide ongoing care to patients with a new or existing TAC or Work Cover claims. Until patients are able to provide us with a valid Claim Number, the patient is responsible for settling their accounts.

The practice is increasingly seeking to communicate with our patients via secure electronic means. This will include SMS / email health reminders, SMS Results follow-up, on-line appointment bookings and SMS appointment reminders. To do this we need to ensure we have your email address, mobile phone number and of course your consent. If you do not consent for the practice to send information via this method, please advise our reception staff. (We will not send spam or junk mail.)

If you are happy or unhappy with any aspect of care you receive from this practice, we are keen to hear about it. Please feel free to talk to your doctor or one of our receptionists. Alternatively, you may prefer to write to us or use our suggestion box. We take your compliments, concerns, suggestions and complaints seriously.

Patient Resources

Our practice DOES NOT prescribe drugs of dependency and addiction especially for new patients.

Patients who may need an interpreter should inform our staff at the time of booking an appointment; this allows us to arrange to have an interpreter available at the time of your consultation.

Medical Certificates are legal documents and will only be given by the doctor upon examination of the patient and at the time of the consultation.

We believe in providing our patients with appropriate preventative health programs / information, recall / reminders and other health related information that will support your health and well-being. KPMC is increasingly seeking to communicate with you via secure electronic means (SMS).

As a patient of KPMC you have the option to be included in our preventative health management program; you have the right to opt-out and should you wish to do so please advise one of our team or your GP.

Doctors in this practice are competent at handling all the common health problems. When necessary, they are able to draw on opinion from Specialists, and if need be, refer you for further investigation. You can discuss this openly with your doctor.

Doctors at KPMC do not provide repeat prescriptions to patients without seeing the patient at a consultation.

Your health and the medications available are constantly changing and in order to provide a repeat prescription, your doctor needs to ensure that another prescription is appropriate to your health needs.

Although most problems are best dealt with by consultation, a practice nurse or doctor will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter requires urgent treatment at a hospital, an appointment at the practice, or can be answered over the phone.

It is practice policy that if you are referred by your GP for pathology (blood tests) or medical imaging (x-rays, scans) you should book a follow up appointment with your GP to discuss the test results. You should book the follow-up appointment when leaving the practice on the day of your consult and you should make the appointment for 7 – 10 days after the consultation.

If your results are urgent, a member of the practice team will contact you to come in earlier to discuss results  with your GP.

Privacy & Your Medical Record

It is the policy of this practice to respect every patient’s privacy and maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members.  The practice adheres to the Commonwealth Privacy Act (1988) that incorporates the 13 Australian Privacy Principles (2014).

Kings Park Medical Centre collects information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose, treat and be pro-active in your health care needs. We may use the information you provide, in the following ways:

  • Administrative purposes in running our medical practice.
  • Billing purposes, including compliance with Medicare and Health Insurance Commission requirements.
  • Disclosure to others involved in your health care, including treating doctors and specialists outside this   practice. This may occur through referral to other doctors, or for medical tests and in the reports returned to us following the referrals.
  • Disclosure to other doctors, allied health workers and nurses who may work in the practice, including Locums and Accreditation Surveyors, for the purpose of patient care, teaching and accreditation.
  • Disclosures for quality assurance activities to improve individual and community health care and practice management. This information will be de-identified.

You can view our privacy policy.

Fees

BILLING

For the majority of consultations during practice hours is BULKBILLED for patients with valid Medicare cards.

For Privately billed patients (and patients without Medicare) –

Private Billing Pricing Table
DurationCost
Standard Consultationup to 15 mins$62.00
Long Consultation> 20 mins$105.00

Certain services will have an out of pocket fee – ( not refundable )

Specific Services Out of Pocket Fee Table
Procedures & Materialsminimum $20 (eg. suturing, excision, punch biopsy, implanon insertion and/or removal, aspiration of joint fluid, removal toe nail, etc)
Cryotherapy & Nebulisation$10.00
Ear syringing $15.00
Dressing onlyminimum $5.00

 

PAYMENT

Payment in full is required on the day of service. The practice offers a variety of payment methods, Cash, Credit Card or EFTPOS.