CAREinMIND Counselling Services

Home / CAREinMIND Counselling Services

What is CAREinMIND™?

CAREinMIND provides access to a range of free mental health services in the north western Melbourne area, through CAREinMIND central referral, intake and assessment. Find out more on the System of Care page.

Who is eligible?

CAREinMIND can provide free mental health services for people of all ages who:

  • Are unable to afford (or are ineligible for) other local services
  • Are experiencing a level of mental health stress from mild to severe
  • Live, work or study in the north western Melbourne area

For more detailed eligibility criteria visit the System of Care page.

What services are available and how to refer?

GPs, psychiatrists or paediatricians can refer patients to CAREinMND services. In addition, School Principals/School counsellors can refer under a provisional referral, as can maternal child health nurses and early childhood staff.

Referrals are assessed and triaged, based on a person’s clinical needs, then allocated to an appropriate, experienced mental health practitioner.

Referrals are managed by the CAREinMIND central intake for Targeted Psychological Services(TPS) and Intensive Support Services (ISS) services. Referrals for Suicide Prevention and Postvention Support (SPS) services are managed by On the Line.

To refer, download a copy of the software compatible CAREinMIND referral forms from the list below.

If you are a general practice and need help uploading into your software contact the primary care practice team on (03) 9347 1188.

If referrals are incomplete or ineligible, they may delay your patient receiving these services. The CAREinMIND team or On the Line (for SPS only) will contact the referrer with a request for more information or recommendations about alternative services.

Referral enquiries

Suicide Prevention and Postvention Services (SPS)

Intake and assessment by On the Line.
Phone: 1300 032 192
Secure Fax: (03) 8080 8948
Operated: 7 days, 7:00am–9:00pm