Practice Policies

Repeat, Medical Certifcates and Test Results

Prescriptions and Certificates are legal documents and should only be given by the doctor upon examination of the patient. Telephoned requests for prescriptions are not good medical practice and can be dangerous. Please do not leave requests with the receptionist over the phone for these documents. Test results also require a follow-up consultation (and may only be discussed over the phone with the doctor if appropriate). Patients with any urgent or abnormal test results will be notified immediately by telephone.

Referrals

Doctors in this practice are competent at handling all the common health problems. When necessary, they are able to draw on opinion from Specialists, and if need be, refer you for further investigation. You can discuss this openly with your doctor.

Telephoning your doctor

Although most problems are best dealt with consultation, a doctor will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter requires appointment, a return phone call from the practice or urgent advice.

Your Medical Record is a confidential document

It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. A more detailed privacy policy is available at reception.

Interpreter Servoce

Patients who may need interpreter service, please enquire at reception.

Comments & Suggestions

If you are unhappy with any aspect of care your receive from this practice , we are keen to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.

Reminder & Recall System

Prescriptions and Certificates are legal documents and should only be given by the doctor upon examination of the patient. Telephoned requests for prescriptions are not good medical practice and can be dangerous. Please do not leave requests with the receptionist over the phone for these documents. Test results also require a follow-up consultation (and may only be discussed over the phone with the doctor if appropriate). Patients with any urgent or abnormal test results will be notified immediately by telephone.

Drugs of dependency

Our practice does not prescribe drugs of dependency and addiction especially for new patients.

Doctors at this practice run by appointments

Walk-Ins are welcome but patients with appointments are given a priority. Waiting time could be up to more than one hour.

Privacy Policy

You can view our privacy policy here.