Practice Policies

Appointments: Doctors at this practice run by appointments

Doctors at KPMC run by an appointment system. Patients can book an appointment with their GP by using our on-line booking service or by contacting the practice directly.

Walk-in patients may be seen but patients with appointments are given priority.

Failure to attend or cancel appointment within 6 hrs of scheduled time will result in a $ 35 - $ 50 fee being charged to the patient.

Comments & Suggestions

If you are happy or unhappy with any aspect of care you receive from this practice, we are keen to hear about it. Please feel free to talk to your doctor or one of our receptionists. Alternatively, you may prefer to write to us or use our suggestion box. We take your compliments, concerns, suggestions and complaints seriously.

Drugs of dependency

Our practice DOES NOT prescribe drugs of dependency and addiction especially for new patients.

Interpreter Service

Patients who may need an interpreter should inform our staff at the time of booking an appointment; this allows us to arrange to have an interpreter available at the time of your consultation.

Medical Certificates

Medical Certificates are legal documents and will only be given by the doctor upon examination of the patient and at the time of the consultation.

Privacy & Your Medical Record

It is the policy of this practice to respect every patient’s privacy and maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. The practice adheres to the Commonwealth Privacy Act (1988) that incorporates the 13 Australian Privacy Principles (2014).

KPMC collects information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose, treat and be pro-active in your health care needs. We may use the information you provide, in the following ways:

  • Administrative purposes in running our medical practice.
  • Billing purposes, including compliance with Medicare and Health Insurance Commission requirements.
  • Disclosure to others involved in your health care, including treating doctors and specialists outside this practice. This may occur through referral to other doctors, or for medical tests and in the reports returned to us following the referrals.
  • Disclosure to other doctors, allied health workers and nurses who may work in the practice, including Locums and Accreditation Surveyors, for the purpose of patient care, teaching and accreditation.
  • Disclosures for research and quality assurance activities to improve individual and community health care and practice management. This information will be de-identified.

You can view our privacy policy here.

Recall & Reminder System

We believe in providing our patients with appropriate preventative health programs / information, recall / reminders and other health related information that will support your health and well-being. KPMC is increasingly seeking to communicate with you via secure electronic means (SMS).

As a patient of KPMC you have the option to be included in our preventative health management program; you have the right to opt-out and should you wish to do so please advise one of our team or your GP.

Referrals

Doctors in this practice are competent at handling all the common health problems. When necessary, they are able to draw on opinion from Specialists, and if need be, refer you for further investigation. You can discuss this openly with your doctor.

Repeat Prescriptions

Doctors at KPMC do not provide repeat prescriptions to patients without seeing the patient at a consultation. Your health and the medications available are constantly changing and in order to provide a repeat prescription, your doctor needs to ensure that another prescription is appropriate to your health needs.

Telephoning Your Doctor

Although most problems are best dealt with by consultation, a practice nurse or doctor will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter requires urgent treatment at a hospital, an appointment at the practice, or can be answered over the phone.

Test Results

It is practice policy that if you are referred by your GP for pathology (blood tests) or medical imaging (x-rays, scans) you should book a follow up appointment with your GP to discuss the test results. You should book the follow-up appointment when leaving the practice on the day of your consult and you should make the appointment for 7 – 10 days after the consultation.

If your results are urgent, a member of the practice team will contact you to come in earlier to discuss results with your GP.